Rental policies
Payment schedule
- Small rentals (kayaks, paddleboards, pedal boats): 100% due at booking.
- Jet skis: 80% due at booking, 20% due at check-in.
- Pontoons: 25% deposit at booking, 75% due 48 hours before rental.
If you cancel
All tiers: cancel 72+ hours before rental → 90% back.
- Small rentals (kayaks, paddleboards, pedal boats) — within 72 hours: 70% back (we retain 30%).
- Jet skis & pontoons — within 72 hours: 80% back (we retain 20%).
If Emerald Coast Jet & Boat Rentals cancels your booking
We may cancel a booking at any time (weather, equipment issue, safety, etc.). Your refund depends on how close we are to your rental start:
- Within 24 hours of rental start — full refund of all amounts paid.
- Between 24 and 72 hours before rental — 80% refund of amounts paid. We retain 20% to cover scheduling and prep costs.
By equipment type
- Small rentals: Small rentals are paid in full at booking. If we cancel between 24 and 72 hours before your rental, you receive 80% of your payment back.
- Jet skis: Jet skis require an 80% deposit at booking. If we cancel between 24 and 72 hours before your rental, you receive 80% of your deposit back (we retain 20% of the deposit paid).
- Pontoons: Pontoons require a 25% deposit at booking, with the remaining 75% due 48 hours before rental. If we cancel between 24 and 72 hours before your rental, you receive 80% of whatever you have paid (we retain 20%) — including if you have already paid the full balance.
Requirements
Valid ID required for all power rentals. Operators must meet age and safety requirements for the equipment type. Life jackets are included with every rental.